Frequently Asked Questions
Everything you need to know about our authentic Australian pearls.
Are your pearls ethically sourced?
Yes, all our pearls are sustainably harvested from our own farms in the pristine waters of Australia, ensuring the highest ethical standards and environmental protection.
How long does shipping take within Australia?
We offer express shipping nationwide. Orders are typically processed within 1-2 business days, with delivery taking between 3-5 business days depending on your location.
Do you provide a certificate of authenticity?
Every purchase from Pearls of Australia comes with a physical Certificate of Authenticity, detailing the pearl's origin, grade, and unique characteristics.
What is your return policy for jewelry?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are excluded for hygiene and production reasons.
How should I care for my pearl jewelry?
Pearls are organic gems; we recommend the 'last on, first off' rule. Avoid contact with perfumes or hairspray, and gently wipe them with a soft cloth after wearing to maintain their luster.
Do you offer international shipping?
Yes, we ship our luxury pearl collections globally via secure, insured international couriers. Shipping costs and delivery times vary by destination.